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Dr. Howard Irvin, Student Services Vice President
Student Services Building, Room 115

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Office Hours:
Monday & Wednesday
9:00 a.m. – 3:00 p.m.
Tuesday & Thursday
Noon – 6:00 p.m.


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Coronavirus FAQ

Coronavirus facts         

The rapidly unfolding circumstances related to the coronavirus (COVID-19) pandemic have required all of us to make decisions and then revise them with a great deal of speed. At every turn, the Los Angeles Community College District (LACCD) and Los Angeles Southwest College (LASC) have looked to safeguard the health of all individuals in our campus community.

During the COVID-19 outbreak, there will be no on-campus activities/events at any of the nine LACCD colleges, including LASC. There will be no gatherings of more than two people and they will need to exercise social distancing of at least six feet apart. Read more.

In response to the City of Los Angeles' Worker Protection Order, all LACCD and LASC employees should utilize cloth face coverings when on District property for employee protection against COVID-19. Vendors should also know that face coverings are required on campus. Read more.

LACCD Chancellor Francisco Rodriguez has announced that given the present health and safety restrictions due to the coronavirus (COVID-19) outbreak all Summer Session classes and all Fall Semester classes will be offered in remote learning and online environments.

LACCD Safety Advisories and Recovery Policies can be viewed here.

LACCD's FAQ page on the coronavirus can be viewed here

Please take a moment to read this page to get answers to the latest questions that you may have.

General Coronavirus Information Financial Aid  Textbooks
Impact on Los Angeles Southwest College Food Insecurity Transfer Options
Applying to LASC Health Services Support  Veterans Support
Canvas Support  Immigrant Student Support Work Opportunities
Commencement   Remote/Online Learning Emergency Withdrawl
Counseling and Tutoring Technology Support  


Medi-Nurse Line Testing

General Coronavirus (COVID-19) Information

COVID-19 is a respiratory illness caused by the novel coronavirus that was first discovered in China in late December 2019. 

More information is available at the Los Angeles County Department of Public Health. The pandemic has resulted in the vast majority of Los Angeles Southwest College (LASC) and Los Angeles Community College District (LACCD) classes and business operations moving to a remote or online setting.

If you’re experiencing COVID-19 symptoms, such as fever, fatigue, and shortness of breath, here is where to find a drive-thru coronavirus testing site near you.

In order to comply with the Los Angeles County Department of Public Health Officer Emergency Isolation Order issued April 1, 2020, for the control of COVID-19, the LACCD Emergency Operations Center has issued the following recommendations with regard to possible COVID-19 exposure for employees:

1. A person is considered to be a close contact of a person with presumed or confirmed COVID-19 if, within 48 hours before that person’s symptoms began and until that person is no longer required to be isolated, they

(a) were within sixt of a person with presumed or confirmed COVID-19 for more than 10 minutes or

(b) had unprotected contact with the body fluids and/or secretions (such as being coughed on/sneezed on, shared utensils, or saliva or provided care without wearing protective equipment) of a person with presumed or confirmed COVID-19.

2. Employees who are known to have had close contact with a person presumed or confirmed COVID-19 are to be sent home to self-monitor and quarantine for 14 days following the last contact with the sick employee. Quarantine leaves related to COVID-19 will be applied for up to 14 days. During the quarantine leave, no employee shall go into less than full paid status if illness days are insufficient to cover the leave period.

3. If employees or family members become symptomatic, they are to immediately seek medical treatment and notify their supervisor as soon as reasonably possible.

4. Employees who were in general areas that were identified as locations the person presumed or confirmed COVID-19 had visited, need only to self-monitor as there was no direct contact or prolonged exposure to the person with presumed or confirmed COVID-19. But it is recommended that the employees who request be allowed to go home and telecommute (or voluntarily self-quarantine if they are not able to telecommute).

5. Employees who have had contact with a coworker who has been told to quarantine as a result of close contact with a person presumed or confirmed COVID-19, need only to self-monitor and advise if they become symptomatic. But it is recommended that employees who request be allowed to go home and telecommute (or voluntarily self-quarantine if they are not able to telecommute). 

Beware of scams, false news, and hoaxes surrounding the coronavirus (COVID-19) outbreak. 

Accurate information, including announcements of new cases in Los Angeles County, will always be distributed by the below agencies through press releases, social media, and its website. 

Los Angeles County Department of Public Health (LACDPH)

Los Angeles County Department of Mental Health Access Center

  • 24/7 Helpline (800) 854-7771

California Department of Public Health (CDPH)

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Philanthropic and corporate partners, as well as those looking to make a major gift or grant, are encouraged to contact the Foundation for California Community Colleges. Individual donations are also being accepted through the Foundation and will be deployed to individual colleges supporting students impacted by lost wages, campus closures and the transition to distance education caused by COVID-19. Check here for more details on how to give now.

The California Volunteers website has a list of nonprofit organizations and food banks that are in dire need of volunteers, supplies and financial help.

Impact on Los Angeles Southwest College operations

The decision has been made to be remote/online through the fall semester. The earliest we would be back on-campus, in-person would be for classes in 2021. We don’t have guidance on winter or spring 2021 classes yet. However, this will be based on guidance from the Department of Health, City, and State and whether it is safe to resume face-to-face classes.
Please notify your professor immediately of your health status if sick and contact your healthcare provider for direction. We will be as supportive and flexible for you as possible. If needed, reach out to your professor to request an incomplete, which will allow you to complete your work at a later time. Another option is to request an Excused Withdrawal.

You can choose to take a pass/no pass grade instead of a letter grade during this semester. The pass/no pass does not impact your GPA. More information can be found here on the details in regards to transfer. You should speak with a counselor before deciding. You can schedule an appointment with a counselor here.

Students completing their coursework at LASC and have an application on file for graduation and those students that plan to transfer at the end of the spring 2020 semester will be automatically provided a refund of 50% of the cost of their parking permit. All other students will be allowed to use their current parking permits for parking when on-campus classes resume.

Because of the unexpected transition to online and distance learning, many students and teachers are experiencing online learning for the first time.

Recognizing the challenges involved, several changes have been implemented regarding the grading protocol. Among them:

  • Retaking a Course:  Students can retake a course attempted during the pandemic and colleges are being directed to disregard the previous grade when computing a GPA once the course has been retaken and completed.
  • Deadlines for Pass/No Pass Grades: The deadline for selecting a pass or no pass option instead of a letter grade is being waived. Students should, however, be aware that the University of California and California State University systems require courses for a major to be completed with a letter grade, and many transfer institutions restrict the number of transfer units that may be taken as P/NP.
  • Probation or Unsatisfactory Progress: ‘No pass’ grades will not be considered in probation and dismissal procedures.  Students attempting to complete a course under the current situation, rather than withdraw, will not be negatively affected should they ultimately be unable to successfully complete the course.
  • The Admissions and Records Office virtual lobby is open during office service hours of 8 a.m. to 6 p.m. Mondays to Thursdays as well as Friday 8 a.m. to noon Fridays. They are closed on holidays. 
    • To reach the virtual lobby, go to and click on “Live Chat with Admissions and Records”. 
    • Be sure to enable your camera and mic and have a picture ID ready to confirm your identity. 
    • You can pick up forms and submit them via the virtual lobby. 
    • This is a great opportunity to speak with representatives from Admissions and Records and get all of your questions answered.
  • Yes, Financial Aid is available for virtual appointments using this link

LASC does not have an honors ceremony. However, there are two events, the Dean’s Awards, and the President’s Awards that occur each year. Both events will be done virtually this year to recognize student accomplishments. We will also invite these award recipients to the in-person awards next year.

Yes, view the schedule at

Yes, view the schedule at

Applying to LASC

The enrollment process is fully automated.  You can start by visiting the CCCApply website. And, although the physical campus might be closed, we are prepared to offer all student services virtually.  After you enroll, we will contact you with resources to get you to the next step.  Colleges will offer online and telephone appointments with counselors to discuss your educational and career goals.


Canvas Support

All students should take a moment to review the helpful information and resources listed below provided by Jessica Drawbond, LASC's Distance Education Coordinator, to achieve success in this session as classes will be taught online using a system called Canvas.

1. Using Canvas

  • All summer 2020 classes are using a system called Canvas.
  • This video gives a nice overview of how to navigate Canvas: Canvas Overview Video
  • Canvas makes some very helpful guides to help answer your questions: Canvas Guides for Students
  • Google Chrome is the best browser to use with Canvas. To download Google Chrome for free, go to Google Chrome Website

2. Logging into Canvas

There are two ways to get to your Canvas dashboard:

  • Go to and log in with the same information you use to log into the SIS system where you add classes, see your schedule, etc.
  • Go to and log in with the same information you use to log into the SIS system where you add classes, see your schedule, etc. Then, click on “Canvas” on the right side of the screen.

 3. Resources for Online Success

  • Student Self-Orientation to Canvas: One of the great things about Canvas is that there are a lot of resources available to help you become familiar with how to use it! Professor Drawbond especially recommends completing the Student Self-Orientation to Canvas. This self-orientation includes videos that take you through the different parts of Canvas. The Canvas Student Self-Orientation can be found at Canvas Self Orientation

When you click on that link, you may be asked to re-log into Canvas to enroll in the self-orientation course

  • Quest for Online Success: Another great resource that is available to LASC students is the Quest for Online Success online workshop. This online workshop has lots of tips and resources on how to become a better online student. You can enroll in the Quest for Online Success workshop by going to Quest for Online Success Sp/Su20

When you click on that link, you may be asked to re-log into Canvas to enroll in the Quest course. The self-assessment tool in the course will be available until June 30th.

4. Canvas 24/7 Helpline

LASC students have 24/7 access to the Canvas helpline to ask any questions related to Canvas. The phone number is 1-844-303-5591, and their support team is very helpful. You can also access this phone number by clicking on "Help" on the bottom of the links on the left side of the screen (in the blue stripe). Once you click on that link, look for the number under "L.A. Southwest College Canvas Support." Add the phone number to your contacts now so you always have it!

5. A Note about Adding Online Classes 

If you add an online class, you won't see it in Canvas until the day after the Admissions Office process the add. Please be patient and check back the day after your add request has been approved.

6. Free Online Tutoring!

You can access free online tutoring through NetTutor in two ways:

You should contact the professor and the Department Chair for the Programs. Their contact information is available here.

  • Go to the Student Portal and login.
  • Click on the Manage Classes tile/icon
  • From the drop-down menu, click on the Drop Classes option
  • Select class or classes you wish to drop, confirm and submit.
If you are receiving financial aid, you should work with your Financial Aid Office to determine the impact of dropping classes and if any repayments may be required.
If you still choose to drop your classes as a result of the Coronavirus, we will work with you to make sure your academic record is not impacted. This will include the use of excused withdrawals, which do not impact your GPA for transfer or degree purposes. There is no need to make a request for this action. The college will convert your withdrawal (W) to an excused withdrawal (EW) automatically. This will also trigger a refund to your student account, if applicable.
Students who are U.S. Veterans receiving benefits must check with their Campus Certifying Officer first. The contact info is on the student portal.


All students who have worked so hard to reach Commencement will be able to celebrate graduating from Los Angeles Southwest College in a Virtual Recognition Ceremony at 4 p.m. Tuesday, June 9, 2020.

We acknowledge that a virtual ceremony cannot replace an in-person Commencement. All Class of 2020 graduates will be invited back for an in-person ceremony in 2021 when it is safe to do so.

For the latest news, visit this webpage.

  • Students never receive their degrees at the in-person ceremony. Students do receive a degree cover at the in-person ceremony. The actual degrees are mailed home to students in the fall semester falling graduation once grades are entered and verified.
  • Students cannot pick-up their degrees in-person. All degrees are mailed to your address in the SIS Student portal.
  • Please be sure to update your physical mailing address in SIS.

Counseling and Tutoring

Due to the coronavirus outbreak, all academic counseling at LASC will use Cranium Cafe, a meeting and collaboration platform designed specifically for student support.

  • Students can access Cranium Cafe by clicking the online counseling button on each department's web page or the counseling and live chat button on the homepage of the student portal. Students need to create an account, sign in, and can then begin chatting with counselors.
  • Counselors will be available on Cranium Cafe during their typical hours of 8 a.m. to 6 p.m. Monday to Thursday and from 8 a.m. to 1 pm. Fridays. Students will be able to meet with a counselor from any special programs they belong to or a general counselor of their choice. Students are strongly recommended to meet with counselors from their special programs.
  • Although counselors will be able to perform most functions remotely, there may be slight delays in completing some tasks such as document requests from other colleges. Please be patient. LASC Counselors are here to answer your questions and help you plan for academic success this Spring Semester and beyond.

You should be able to drop your class using your SIS portal. However, before dropping, we strongly suggest you speak with a counselor by scheduling an online appointment here.

There are two options for tutoring:

  • NetTutor is available online 24/7 through Canvas for ALL subjects/classes
  • The Student Success Center will offer tutoring online through Canvas.

    • The Self-Enroll Link for SSC Canvas Shells is at
    • Once enrolled in the Student Success Center in CANVAS, students will have access to links for tutoring in the following subjects in Chemistry, Natural Sciences, Spanish, English, Math, Anthropology, Psychology, Business, and Political Science.

Financial Aid 

In the wake of the coronavirus outbreak, federal student loan payments are being suspended through September 30.

While federal student loan payments are suspended:

  • Interest will not accrue on loans
  • Non-payment can't be used to affect credit scores or qualification for loan forgiveness
  • Suspends wage garnishment or tax refund reduction for people who defaulted.
  • Federal Family Education Loans and Perkins loans do not qualify for suspended payments under the new law.
The federal government has restricted access to CARE funds for only Pell-eligible students. Once the funds are received, they will be disbursed automatically through the normal financial aid disbursement process. Any remaining funds will be available for Pell-eligible students through an application process.

Students will continue to have access to financial aid resources, including those from student loans

  • For federal student financial aid (Pell Grants, Federal Supplemental Grants, Federal Workstudy, and Federal Direct Loans) guidance will be issued by the U.S. Department of Education as it becomes available. Please see the Guidance for Interruptions of study related to Coronavirus (COVID-19) for information about Federal Work-Study.
  • There is no impact to eligibility for the Promise Grants, and no penalty if a Promise Grant recipient is unable to complete all attempted coursework in a single semester.
  • Promise Grant recipients must make satisfactory progress to retain the grants.  Students should work with their local college campuses to determine any actions needed to retain these grants.
  • The California Student Aid Commission has not issued guidance to date on any changes to the Cal Grant eligibility requirements.  We will post updates here as we receive them.
  • Students must be taking either 12 units or 14 units at the time of payment of their Student Success and Completion Grant. If the student reduces the number of units after being paid for the term, there is no impact for that term, or for the following terms.

The California College Student Emergency Support Fund has launched to give a one-time $500 hardship grants to students.

Students can apply for a grant online at

If approved, every applicant will receive a one-time grant of $500. To be eligible for the fund, students must:

  • Be currently enrolled full-time (12+ units) as an undergraduate at a California Community College, California State University, or University of California campus
  • Have earned at least 24-semester units or 36 quarter units (i.e., one academic year of coursework)
  • Be low-income, with a maximum Estimated Family Contribution (EFC) of $5,576 (equivalent to eligibility for Pell Grant) or eligible for a California College Promise Grant Fee Waiver (formerly known as the BOG fee waiver)

After approval, students can expect to receive the funding by electronic transfer within 72 hours. We encourage interested students to apply as quickly as possible as these funds will go fast.

All FAFSA workshops put on by LASC's Financial Aid Office have been canceled but students can call (800) 433-3243 for step-by-step assistance with federal student aid.

SAP and Direct Line Workshops will still be conducted by LASC's Financial Aid Office on the same days and times as scheduled but via Zoom, a remote conferencing service. Students should send an email to, including their student number as well as the workshop date and time in the subject line, and they will be sent an invitation to Zoom to attend the meeting. They can then attend the meetings via their computer or mobile device.

Food Insecurity

Listed below are helpful links to access food resources.

California Association of Food Banks

Feeding America


The Social Care Network

211 services

Parents with kids and teens 18 years old and under can use the USDA Meals 4 Kids mapping tool to find sites near them where they can pick up free nutritious meals and snacks. To maintain social distancing, kids and teens may take their meal home to eat. 

Health Services Support

All of the providers and staff at LASC's Student Health Center (operated by Mosaic Family Care) are committed to supporting the health and mental health needs of the students.

Due to California Governor Gavin Newsom’s Safer at Home order, the Student Health Center on campus is currently closed. However, Student Health Center providers and staff are available to provide 100% virtual services for medical and psychological care.

Students who are currently enrolled may access a medical provider for a phone or video consultation and prescription refills. Students may also make an appointment to meet virtually with one of our counselors for psychological care through a confidential and HIPAA compliant video platform.

All students who call the Student Health Center will receive an automated message instructing them to contact the Mosaic Family Care office at (323) 226-9042. Students can also email us at A patient care coordinator will be able to assist with scheduling an appointment with a Student Health Center medical provider or counselor.

Please make sure to inform the patient care coordinator that you are an enrolled student at LASC, and indicate whether you are seeking medical services or counseling services. We want to let everyone know we are doing our best to keep our patients safe. Because of this, we ask for your help in protecting against COVID-19.

The best protection is staying at home, washing your hands, avoiding touching your face, avoiding large crowds, and staying away from those who are sick. If you are experiencing a cough, fever, and/or shortness of breath, we ask that you please stay home and call us before walking into the clinic. A doctor may speak with you and, if needed, will prescribe you medication to your pharmacy. Thank you for following these recommendations.

We encourage everyone in need to reach out for help.

Teens can talk to another teen by texting “TEEN” to 839863 from 6:00 – 9:00 p.m., or call 1-800-852-8336 from 6:00 – 10:00 p.m. The California Youth Crisis line runs 24 hours a day, seven days a week: 800-843-5200.

The National Suicide Prevention Lifeline provides confidential assistance to anyone in crisis and their loved ones through a live chat and free 24-hour hotline at 800-273-8255. You can also text the Crisis Text Line at 741741.

 No, as the ASO is still providing activities in a remote environment and as the student health center is still providing services remotely, no refunds will be issued for these two fees.

Immigrant Student Support

U.S. Citizenship and Immigration Services encourages all individuals, including those without permanent status, who have symptoms that resemble COVID-19 to seek necessary medical treatment or preventive services. 

The receipt of such treatment or preventive services will not be considered by USCIS as part of a future Public Charge analysis.

On March 13, USCIS announced that the agency will not consider: testing, treatment, or preventative care (including vaccines, if a vaccine becomes available) related to COVID – 19 in a public charge determination, even if such treatment is provided or paid for by one or more public benefits, as defined in the rule (e.g. federally funded Medicaid). If you live and work in a jurisdiction where disease prevention methods such as social distancing or quarantine are in place, or where your employer, school, or university voluntarily shuts down operations to prevent the spread of COVID-19, please visit the USCIS website for additional information.

Services and public benefits are available to immigrants living in California, some regardless of immigration status. The state has posted a helpful guide for what immigrants need to know to protect themselves and their families from coronavirus.

Los Angeles Southwest College's Dream Resource Center embraces and celebrates diversity in all its forms and aims to be a resource for undocumented immigrant students and their families. Contact them today. 

Remote/Online Learning

The United States has declared a national emergency.  It has been ordered by the California Governor Newsom and County Health Officer that “social distancing” and other methods such as self-quarantine must be used to prevent the community spread of COVID-19. This includes limiting activities in which more than 10 people come together, including for schools and in-classroom instruction. 

Los Angeles County has enacted a “Safer at Home” order that limits many activities locally.  The move to remote learning is an effort to ensure that your education can continue when it is not possible to have in-person classes.

The move to remote learning requires a significant shift for your college’s faculty and staff.  The suspension of classes and moving Spring Break allows us time to make this shift and ensure that we can support you in the best way possible.
Look for communication from your professors to determine how and when the course will operate remotely.  The course might be online live during the regular class meeting time.  This is referred to as synchronous and could occur through Zoom, a feature that is already in Canvas.  Other classes may use discussion boards, posted materials and other options referred to as asynchronous. Your professors are working extremely hard to be flexible and find the best way to support your learning.
You will receive information about these classes as soon as possible.  Your professors are demonstrating amazing ingenuity to maintain effective learning online and some of these courses will be able to be offered remotely through advanced software or other innovation. Some courses will be unable to shift to remote learning and we will work with you and your professor to find the best means to continue your education through other means.

Students are encouraged to follow these four tips to be successful when learning online.

  • Log into your course ahead of time to review the learning objectives and any assignments. Assess the workload for the week and put the due dates on your calendar. Having a mental picture of what's ahead is the best thing you can do to prepare each week
  • Aim to have all of your assignments done prior to the due date. Why? Because life happens and when you wait until the last minute, you're more likely to have problems meeting the due date.
  • If you identify a challenge with meeting a due date, contact your instructor right away. Instructors are more willing to be flexible when contacted in advance of a due date.
  • Use the Canvas To-Do List and Calendar to track and stay current on your assignments. They are so helpful.

LASC's Noncredit Adult and Continuing Education Services have created several short videos for students in English and Spanish on how to log in to Canvas, how to log in to the Student Information System to request a laptop, and much more. Take a moment to check them out.

Technology Support

As the Los Angeles Community College District (LACCD) and Los Angeles Southwest College (LASC) continues to offer the majority of courses remotely in response to the current COVID-19 pandemic, Internet access will be required for participation in many class activities. Several organizations provide low-cost Internet access to students. As a courtesy, contact information for several providers is provided below for your consideration. 

LACCD and LASC does not endorse, recommend, or in any way profit from this information and cannot be held liable for its accuracy or the terms for such services, whether free or charged thereafter.  There may be additional low-cost offers from other organizations that may have similar offerings.

All faculty, students, staff and the public should make their own informed decision by carefully reading the information on the companies’ websites or call them for more details.


CollegeBuys is a nonprofit program of the Foundation for California Community Colleges that provides low-cost hardware, software and Internet services to students. Information regarding their low-cost Internet access may be found at

FCC Lifeline Program

The Federal Communications Commission (FCC) sponsors a nationwide program called “Lifeline” that partners with commercial phone and Internet providers to provide low-cost services to people who meet their eligibility criteria. A description of the Lifeline program may be found at You may also check your eligibility and search for local providers at

EveryoneOn Connect2Compete

EveryoneOn is a public awareness campaign organization that partners with the FCC to provide low-cost Internet services to qualifying families.


Human-I-T is a nonprofit, charitable organization that provides low-cost technology and Internet access to individuals and households with low incomes.

Comcast Internet Essentials

Comcast provides low-cost Internet Services and low-cost computers for people who meet eligibility criteria.

Spectrum Internet Assist

Spectrum provides low-cost Internet Services and low-cost computers for people who participate in a designated Federal assistance program.

Yes.  You can apply for a Chromebook through the student portal.  Once online look for the “Financial Aid & Scholarships” icon tile or the "Key Links & Help" icon tile.  Click on Scholarship and look for the laptop application option. For step-by-step instructions, follow these instructions.


Our supplier, human-I-T, provides one year of tech support. Use the Setup Guide​ to get started. Contact them directly for tech support using the contact info in the guide.
Our bookstore is open for ONLINE orders. You can purchase books at

Students with book vouchers can purchase books at by entering their student ID number at the check out screen after selecting the A/R option or send an email to requesting assistance.

All students can purchase their books online through the LASC Bookstore at EOPS students should include their ID number in the A/R field when checking out to ensure that their book credit is applied.

Transfer Options

The University of California has taken temporary measures which relax undergraduate admissions requirements for students looking to enroll at UC. College entrance exams have been canceled, and the UC has taken additional measures:

  • For transfer students, temporarily suspending the cap on the number of transferable units with “pass/no pass” grading applied toward the minimum 60 semester/90 quarter units required for junior standing
  • Suspending the letter grade requirement for A-G courses completed in winter/spring/summer 2020 for all students, including UC’s most recently admitted freshmen.
  • Providing that there will be no rescission of student admissions offers that result from students or schools missing official final transcript deadlines, and student retention of admission status through the first day of class until official documents are received by campuses.

For more information on the changes, visit the University of California Admissions or speak with an LASC counselor to receive guidance on major and transfer requirements.

With the COVID-19 pandemic, it has become necessary to adjust some California State University (CSU) system admission requirements and prior guidance to incoming students for fall 2020 and beyond.

The CSU system and CSU campuses are prepared to exercise flexibility and accommodation when working with our educational partners and fall 2020 applicants in meeting admission requirements and the subsequent steps toward enrollment. Although there has been disruption as campuses transition to some or all staff working remotely, processing of admission applications and communications is continuing.

Learn more.

Yes, there should be no disruption to transcript requests or deliveries during this health crisis.  LASC has the staff that will continue to provide essential services.  There may be slight delays during the first several weeks of transitioning to work off-site, but transcripts will continue to be sent upon request.

Veterans Support

The Senate and House passed S.3503 and President Trump signed the bill that will give the VA authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows the VA to pay education benefits regardless of the fact if a program has moved from the classroom to online.

Also, students will continue to receive the same monthly housing allowance payments until December 21, 2020, or until their school resumes normal operations. If you have questions about your specific circumstance(s), please reach out to our Veterans Resource Center for guidance or contact the U.S. Department of Veterans Affairs, Education Call Center at 1-888-4551 between 8:00 a.m. and 7:00 p.m. Eastern Time, Monday-Friday

Work Opportunities

California’s Employment Development Department maintains a list of resources that people can receive while going through the unemployment process.

La página también está disponible en español.

Lost your job due to the coronavirus? Here are your health care options in California.

Federal Work-Study:  The U.S. Department of Education has authorized payment of Work-Study wages regardless of whether a student is actually working.

CalWORKs Work-Study: State law does not currently allow payment of CalWORKs work-study wages if students are not actually working in their work-study job. The state Chancellor’s Office is currently working with the California Department of Social Services (CDSS) for the authority to allow work-study wages to continue to be paid during the COVID-19 crisis. We will send out a communication if this decision changes and the response to this question will be updated accordingly.

EOPS Work-Study: Federal law gives institutions the authority to make Federal Work-Study payments to disaster-affected students under certain limited circumstances, and the US Department of Education, Office of Federal Student Aid has provided guidance addressing students receiving Federal Work-Study who are unable to work due to COVID-19 closures (such as school or employer closures or student quarantines). These students may continue to be paid under certain circumstances.

Emergency Withdrawl (EW)

Students, who paid their institutional fees with a credit/debit card, will receive an automatic credit on the credit/debit card on file approximately 7 to 10 business after the drop is processed. Cash refunds will be deposited to your Bank Mobile card. If you are expecting a refund, set up your Bank Mobile account to either choose Bank Mobile VIBE or connect the account to your own bank for ACH deposits. 

Students with no social security number (SSN) on file will receive a check from Bank Mobile.  Students who paid their institutional fees with the California Promise Grant are not eligible for a refund. 

EWs are treated as Ws for financial aid purposes. It depends on when in the semester you dropped the class and how many classes you dropped. It is highly recommended that you speak with a Financial Aid Representative at your home college to discuss if the EW grade will affect your financial aid package. To chat with a Financial Aid Representative, click on the “Online Counseling & Live Chat” tile on your student homepage.

If you have a financial aid overpayment, you may use your CARES Act funds to reduce or pay the balance.