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Dr. Howard Irvin, Student Services Vice President
Student Services Building, Room 115

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9:00 a.m. – 3:00 p.m.
Tuesday & Thursday
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Coronavirus FAQ

Coronavirus facts         

The rapidly unfolding circumstances related to the coronavirus (COVID-19) pandemic have required all of us to make decisions and then revise them with a great deal of speed. At every turn, the Los Angeles Community College District (LACCD) and Los Angeles Southwest College (LASC) have looked to safeguard the health of all individuals in our campus community.

LACCD Chancellor Francisco Rodriguez has announced that given the present health and safety restrictions due to the coronavirus (COVID-19) outbreak all Summer Session classes and all Fall Semester classes will be offered in remote learning and online environments.

Please take a moment to read this page to get answers to the latest questions that you may have.

General Coronavirus Information Financial Aid  Textbooks
Impact on Los Angeles Southwest College Food Insecurity Transfer Options
Applying to LASC Health Services Support  Veterans Support
Canvas Support  Immigrant Student Support Work Opportunities
Commencement   Remote/Online Learning  
Counseling and Tutoring Technology Support  


General Coronavirus (COVID-19) Information

COVID-19 is a respiratory illness caused by the novel coronavirus that was first discovered in China in late December 2019. 

More information is available at the Los Angeles County Department of Public Health. The pandemic has resulted in the vast majority of Los Angeles Southwest College (LASC) and Los Angeles Community College District (LACCD) classes and business operations moving to a remote or online setting.

If you’re experiencing COVID-19 symptoms, such as fever, fatigue, and shortness of breath, here is where to find a drive-thru coronavirus testing site near you.

In order to comply with the Los Angeles County Department of Public Health Officer Emergency Isolation Order issued April 1, 2020, for the control of COVID-19, the LACCD Emergency Operations Center has issued the following recommendations with regard to possible COVID-19 exposure for employees:

1. A person is considered to be a close contact of a person with presumed or confirmed COVID-19 if, within 48 hours before that person’s symptoms began and until that person is no longer required to be isolated, they

(a) were within sixt of a person with presumed or confirmed COVID-19 for more than 10 minutes or

(b) had unprotected contact with the body fluids and/or secretions (such as being coughed on/sneezed on, shared utensils, or saliva or provided care without wearing protective equipment) of a person with presumed or confirmed COVID-19.

2. Employees who are known to have had close contact with a person presumed or confirmed COVID-19 are to be sent home to self-monitor and quarantine for 14 days following the last contact with the sick employee. Quarantine leaves related to COVID-19 will be applied for up to 14 days. During the quarantine leave, no employee shall go into less than full paid status if illness days are insufficient to cover the leave period.

3. If employees or family members become symptomatic, they are to immediately seek medical treatment and notify their supervisor as soon as reasonably possible.

4. Employees who were in general areas that were identified as locations the person presumed or confirmed COVID-19 had visited, need only to self-monitor as there was no direct contact or prolonged exposure to the person with presumed or confirmed COVID-19. But it is recommended that the employees who request be allowed to go home and telecommute (or voluntarily self-quarantine if they are not able to telecommute).

5. Employees who have had contact with a coworker who has been told to quarantine as a result of close contact with a person presumed or confirmed COVID-19, need only to self-monitor and advise if they become symptomatic. But it is recommended that employees who request be allowed to go home and telecommute (or voluntarily self-quarantine if they are not able to telecommute). 

Beware of scams, false news, and hoaxes surrounding the coronavirus (COVID-19) outbreak. 

Accurate information, including announcements of new cases in Los Angeles County, will always be distributed by the below agencies through press releases, social media, and its website. 

Los Angeles County Department of Public Health (LACDPH)

Los Angeles County Department of Mental Health Access Center

  • 24/7 Helpline (800) 854-7771

California Department of Public Health (CDPH)

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Philanthropic and corporate partners, as well as those looking to make a major gift or grant, are encouraged to contact the Foundation for California Community Colleges. Individual donations are also being accepted through the Foundation and will be deployed to individual colleges supporting students impacted by lost wages, campus closures and the transition to distance education caused by COVID-19. Check here for more details on how to give now.

The California Volunteers website has a list of nonprofit organizations and food banks that are in dire need of volunteers, supplies and financial help.

Impact on Los Angeles Southwest College operations

The decision has been made to be remote/online through the fall semester. The earliest we would be back on-campus, in-person would be for classes in 2021. We don’t have guidance on winter or spring 2021 classes yet. However, this will be based on guidance from the Department of Health, City, and State and whether it is safe to resume face-to-face classes.
Please notify your professor immediately of your health status if sick and contact your healthcare provider for direction. We will be as supportive and flexible for you as possible. If needed, reach out to your professor to request an incomplete, which will allow you to complete your work at a later time. Another option is to request an Excused Withdrawal.

You can choose to take a pass/no pass grade instead of a letter grade during this semester. The last day to make this choice is May 10th. The pass/no pass does not impact your GPA. More information can be found here on the details in regards to transfer. You should speak with a counselor before deciding. You can schedule an appointment with a counselor here.

Students completing their coursework at LASC and have an application on file for graduation and those students that plan to transfer at the end of the spring 2020 semester will be automatically provided a refund of 50% of the cost of their parking permit. All other students will be allowed to use their current parking permits for parking when on-campus classes resume.

Because of the unexpected transition to online and distance learning, many students and teachers are experiencing online learning for the first time.

Recognizing the challenges involved, several changes have been implemented regarding the grading protocol. Among them:

  • Retaking a Course:  Students can retake a course attempted during the pandemic and colleges are being directed to disregard the previous grade when computing a GPA once the course has been retaken and completed.
  • Deadlines for Pass/No Pass Grades: The deadline for selecting a pass or no pass option instead of a letter grade is being waived. Students should, however, be aware that the University of California and California State University systems require courses for a major to be completed with a letter grade, and many transfer institutions restrict the number of transfer units that may be taken as P/NP.
  • Probation or Unsatisfactory Progress: ‘No pass’ grades will not be considered in probation and dismissal procedures.  Students attempting to complete a course under the current situation, rather than withdraw, will not be negatively affected should they ultimately be unable to successfully complete the course.

The deadline to drop with an EW is May 10th. The EW will not impact your GPA or academic progress. Refunds are being processed weekly if you are eligible. You can contact Financial Aid directly if you have specific questions about this impact on your financial aid. You can email them at

  • Yes, Admissions and Records are available for virtual appointments using this link
  • Yes, Financial Aid is available for virtual appointments using this link

LASC does not have an honors ceremony. However, there are two events, the Dean’s Awards and the President’s Awards that occur each year. Both events will be done virtually this year to recognize student accomplishments. We will also invite these award recipients to the in-person awards next year.

Yes, view the schedule at

At this time, we do not have any guidance for fall. We are planning two different schedules and will be prepared to make a decision based on the health and safety requirements issued by the Department of Public Health. Stay tuned for more information in the weeks to come.

Applying to LASC

The enrollment process is fully automated.  You can start by visiting the CCCApply website. And, although the physical campus might be closed, we are prepared to offer all student services virtually.  After you enroll, we will contact you with resources to get you to the next step.  Colleges will offer online and telephone appointments with counselors to discuss your educational and career goals.


Canvas Support

All LASC students are advised to take steps at the ”Getting Started” link and to review the online student guide for Canvas.

Students should also visit the “Distance Learning” webpage for additional resources.  There are also many useful YouTube videos available on this topic.

If you need help with Canvas or logging into the Student Portal, call the toll-free Student Help Line at (844) 695-2223, Monday through Friday, 8 a.m. to 6 p.m.

You should contact the professor and the Department Chair for the Programs. Their contact information is available here.

  • Go to the Student Portal and login.
  • Click on the Manage Classes tile/icon
  • From the drop-down menu, click on the Drop Classes option
  • Select class or classes you wish to drop, confirm and submit.
If you are receiving financial aid, you should work with your Financial Aid Office to determine the impact of dropping classes and if any repayments may be required.
If you still choose to drop your classes as a result of the Coronavirus, we will work with you to make sure your academic record is not impacted. This will include the use of excused withdrawals, which do not impact your GPA for transfer or degree purposes. There is no need to make a request for this action. The college will convert your withdrawal (W) to an excused withdrawal (EW) automatically. This will also trigger a refund to your student account, if applicable.
Students who are U.S. Veterans receiving benefits must check with their Campus Certifying Officer first. The contact info is on the student portal.


All students who have worked so hard to reach Commencement will be able to celebrate graduating from Los Angeles Southwest College in a Virtual Recognition Ceremony at 4 p.m. Tuesday, June 9, 2020.

We acknowledge that a virtual ceremony cannot replace an in-person Commencement. All Class of 2020 graduates will be invited back for an in-person ceremony in 2021 when it is safe to do so.

For the latest news, visit this webpage.


  • Students never receive their degrees at the in-person ceremony. Students do receive a degree cover at the in-person ceremony. The actual degrees are mailed home to students in the fall semester falling graduation once grades are entered and verified.
  • Students cannot pick-up their degrees in-person. All degrees are mailed to your address in the SIS Student portal.
  • Please be sure to update your physical mailing address in SIS.

Counseling and Tutoring

Due to the coronavirus outbreak, all academic counseling at LASC will use Cranium Cafe, a meeting and collaboration platform designed specifically for student support.

  • Students can access Cranium Cafe by clicking the online counseling button on each department's web page or the counseling and live chat button on the homepage of the student portal. Students need to create an account, sign in, and can then begin chatting with counselors.
  • Counselors will be available on Cranium Cafe during their typical hours of 8 a.m. to 6 p.m. Monday to Thursday and from 8 a.m. to 1 pm. Fridays. Students will be able to meet with a counselor from any special programs they belong to or a general counselor of their choice. Students are strongly recommended to meet with counselors from their special programs.
  • Although counselors will be able to perform most functions remotely, there may be slight delays in completing some tasks such as document requests from other colleges. Please be patient. LASC Counselors are here to answer your questions and help you plan for academic success this Spring Semester and beyond.

You should be able to drop your class using your SIS portal. However, before dropping, we strongly suggest you speak with a counselor by scheduling an online appointment here.

There are two options for tutoring:

  • NetTutor is available online 24/7 through Canvas for ALL subjects/classes
  • The Student Success Center will offer tutoring online through Canvas.

    • The Self-Enroll Link for SSC Canvas Shells is at
    • Once enrolled in the Student Success Center in CANVAS, students will have access to links for tutoring in the following subjects in Chemistry, Natural Sciences, Spanish, English, Math, Anthropology, Psychology, Business, and Political Science.

Financial Aid 

In the wake of the coronavirus outbreak, federal student loan payments are being suspended through September 30.

While federal student loan payments are suspended:

  • Interest will not accrue on loans
  • Non-payment can't be used to affect credit scores or qualification for loan forgiveness
  • Suspends wage garnishment or tax refund reduction for people who defaulted.
  • Federal Family Education Loans and Perkins loans do not qualify for suspended payments under the new law.
The federal government has restricted access to CARE funds for only Pell eligible students. Once the funds are received, they will be disbursed automatically through the normal financial aid disbursement process. Any remaining funds will be available for Pell eligible students through an application process.

Students will continue to have access to financial aid resources, including those from student loans

  • For federal student financial aid (Pell Grants, Federal Supplemental Grants, Federal Workstudy and Federal Direct Loans) guidance will be issued by the U.S. Department of Education as it becomes available. Please see the Guidance for Interruptions of study related to Coronavirus (COVID-19) for information about Federal Work-Study.
  • There is no impact to eligibility for the Promise Grants, and no penalty if a Promise Grant recipient is unable to complete all attempted coursework in a single semester.
  • Promise Grant recipients must make satisfactory progress to retain the grants.  Students should work with their local college campuses to determine any actions needed to retain these grants.
  • The California Student Aid Commission has not issued guidance to date on any changes to the Cal Grant eligibility requirements.  We will post updates here as we receive them.
  • Students must be taking either 12 units or 14 units at the time of payment of their Student Success and Completion Grant. If the student reduces the number of units after being paid for the term, there is no impact for that term, or for the following terms.

The California College Student Emergency Support Fund has launched to give a one-time $500 hardship grants to students.

Students can apply for a grant online at

If approved, every applicant will receive a one-time grant of $500. To be eligible for the fund, students must:

  • Be currently enrolled full-time (12+ units) as an undergraduate at a California Community College, California State University, or University of California campus
  • Have earned at least 24-semester units or 36 quarter units (i.e., one academic year of coursework)
  • Be low-income, with a maximum Estimated Family Contribution (EFC) of $5,576 (equivalent to eligibility for Pell Grant) or eligible for a California College Promise Grant Fee Waiver (formerly known as the BOG fee waiver)

After approval, students can expect to receive the funding by electronic transfer within 72 hours. We encourage interested students to apply as quickly as possible as these funds will go fast.

All FAFSA workshops put on by LASC's Financial Aid Office have been canceled but students can call (800) 433-3243 for step-by-step assistance with federal student aid.

SAP and Direct Line Workshops will still be conducted by LASC's Financial Aid Office on the same days and times as scheduled but via Zoom, a remote conferencing service. Students should send an email to, including their student number as well as the workshop date and time in the subject line, and they will be sent an invitation to Zoom to attend the meeting. They can then attend the meetings via their computer or mobile device.

Food Insecurity

Listed below are helpful links to access food resources.

California Association of Food Banks

Feeding America


The Social Care Network

211 services

Parents with kids and teens 18 years old and under can use the USDA Meals 4 Kids mapping tool to find sites near them where they can pick up free nutritious meals and snacks. To maintain social distancing, kids and teens may take their meal home to eat. 

Health Services Support

All of the providers and staff at LASC's Student Health Center (operated by Mosaic Family Care) are committed to supporting the health and mental health needs of the students.

Due to California Governor Gavin Newsom’s Safer at Home order, the Student Health Center on campus is currently closed. However, Student Health Center providers and staff are available to provide 100% virtual services for medical and psychological care.

Students who are currently enrolled may access a medical provider for a phone or video consultation and prescription refills. Students may also make an appointment to meet virtually with one of our counselors for psychological care through a confidential and HIPAA compliant video platform.

All students who call the Student Health Center will receive an automated message instructing them to contact the Mosaic Family Care office at (323) 226-9042. Students can also email us at A patient care coordinator will be able to assist with scheduling an appointment with a Student Health Center medical provider or counselor.

Please make sure to inform the patient care coordinator that you are an enrolled student at LASC, and indicate whether you are seeking medical services or counseling services. We want to let everyone know we are doing our best to keep our patients safe. Because of this, we ask for your help in protecting against COVID-19.

The best protection is staying at home, washing your hands, avoiding touching your face, avoiding large crowds, and staying away from those who are sick. If you are experiencing a cough, fever, and/or shortness of breath, we ask that you please stay home and call us before walking into the clinic. A doctor may speak with you and, if needed, will prescribe you medication to your pharmacy. Thank you for following these recommendations.

We encourage everyone in need to reach out for help.

Teens can talk to another teen by texting “TEEN” to 839863 from 6:00 – 9:00 p.m., or call 1-800-852-8336 from 6:00 – 10:00 p.m. The California Youth Crisis line runs 24 hours a day, seven days a week: 800-843-5200.

The National Suicide Prevention Lifeline provides confidential assistance to anyone in crisis and their loved ones through a live chat and free 24-hour hotline at 800-273-8255. You can also text the Crisis Text Line at 741741.

 No, as the ASO is still providing activities in a remote environment and as the student health center is still providing services remotely, no refunds will be issued for these two fees.

Immigrant Student Support

U.S. Citizenship and Immigration Services encourages all individuals, including those without permanent status, who have symptoms that resemble COVID-19 to seek necessary medical treatment or preventive services. 

The receipt of such treatment or preventive services will not be considered by USCIS as part of a future Public Charge analysis.

On March 13, USCIS announced that the agency will not consider: testing, treatment, or preventative care (including vaccines, if a vaccine becomes available) related to COVID – 19 in a public charge determination, even if such treatment is provided or paid for by one or more public benefits, as defined in the rule (e.g. federally funded Medicaid). If you live and work in a jurisdiction where disease prevention methods such as social distancing or quarantine are in place, or where your employer, school, or university voluntarily shuts down operations to prevent the spread of COVID-19, please visit the USCIS website for additional information.

Services and public benefits are available to immigrants living in California, some regardless of immigration status. The state has posted a helpful guide for what immigrants need to know to protect themselves and their families from coronavirus.

Los Angeles Southwest College's Dream Resource Center embraces and celebrates diversity in all its forms and aims to be a resource for undocumented immigrant students and their families. Contact them today. 

Remote/Online Learning

The United States has declared a national emergency.  It has been ordered by the California Governor Newsom and County Health Officer that “social distancing” and other methods such as self-quarantine must be used to prevent the community spread of COVID-19. This includes limiting activities in which more than 10 people come together, including for schools and in-classroom instruction. 

Los Angeles County has enacted a “Safer at Home” order that limits many activities locally.  The move to remote learning is an effort to ensure that your education can continue when it is not possible to have in-person classes.

The move to remote learning requires a significant shift for your college’s faculty and staff.  The suspension of classes and moving Spring Break allows us time to make this shift and ensure that we can support you in the best way possible.
Look for communication from your professors to determine how and when the course will operate remotely.  The course might be online live during the regular class meeting time.  This is referred to as synchronous and could occur through Zoom, a feature that is already in Canvas.  Other classes may use discussion boards, posted materials and other options referred to as asynchronous. Your professors are working extremely hard to be flexible and find the best way to support your learning.
You will receive information about these classes as soon as possible.  Your professors are demonstrating amazing ingenuity to maintain effective learning online and some of these courses will be able to be offered remotely through advanced software or other innovation. Some courses will be unable to shift to remote learning and we will work with you and your professor to find the best means to continue your education through other means.

Students are encouraged to follow these four tips to be successful when learning online.

  • Log into your course ahead of time to review the learning objectives and any assignments. Assess the workload for the week and put the due dates on your calendar. Having a mental picture of what's ahead is the best thing you can do to prepare each week
  • Aim to have all of your assignments done prior to the due date. Why? Because life happens and when you wait until the last minute, you're more likely to have problems meeting the due date.
  • If you identify a challenge with meeting a due date, contact your instructor right away. Instructors are more willing to be flexible when contacted in advance of a due date.
  • Use the Canvas To-Do List and Calendar to track and stay current on your assignments. They are so helpful.

LASC's Noncredit Adult and Continuing Education Services has created several short videos for students in English and Spanish on how to log in to Canvas, how to log in to the Student Information System to request a laptop and much more. Take a moment to check them out.

Technology Support

Use a telephone to call or use a smartphone to access the following information per provider. LACCD cannot guarantee the current status of any of these offers.


Information Link:

Has opened all public WiFi hotspots and will not charge customers for any late fees or overages.


Information Link:

How to Apply: Students/Faculty will need to call to apply 1-844-488-8395

Note: Wait times are high right now. 45min to 1.5 hours

Internet Essentials by Comcast:

Information Link:

Apply by April 30, 2020.

If you are not an existing Xfinity Internet customer and have not subscribed to Xfinity Internet in the last 90 days, visit

Xfinity – Wi-Fi by Comcast

All Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID.

Public hotspots can be found in small/medium businesses and outdoors in commercial areas.

Non-Xfinity subscribers need to accept Terms and Conditions to access the network and repeat when requested to continue to receive free unlimited access.

Please refer to the map below for available public hotspots.

How to find a hotspot: Go to and enter your Zip Code or City. A map will show the closest locations.  Instructions on how to connect are provided under the “Ready to Connect?” Section under the map

Yes.  You can apply for a Chromebook through the student portal.  Once online look for the “Financial Aid & Scholarships” icon tile or the "Key Links & Help" icon tile.  Click on Scholarship and look for the laptop application option. For step-by-step instructions, follow these instructions.


Our supplier, human-I-T, provides one year of tech support. Use the Setup Guide​ to get started. Contact them directly for tech support using contact info in the guide.
Our bookstore is open for ONLINE orders. You can purchase books at LASC’s on-campus library is closed for student use, however, they have many e-book options available. Please visit the Library’s website for more information at You can also call the library at 323-455-2989 or email them at

Students with book vouchers can purchase books at by entering their student ID number at the check out screen after selecting the A/R option or send an email to requesting assistance.

All students can purchase their books online through the LASC Bookstore at EOPS students should include their ID number in the A/R field when checking out to ensure that their book credit is applied.

Transfer Options

The University of California has taken temporary measures which relax undergraduate admissions requirements for students looking to enroll at UC. College entrance exams have been canceled, and the UC has taken additional measures:

  • For transfer students, temporarily suspending the cap on the number of transferable units with “pass/no pass” grading applied toward the minimum 60 semester/90 quarter units required for junior standing
  • Suspending the letter grade requirement for A-G courses completed in winter/spring/summer 2020 for all students, including UC’s most recently admitted freshmen.
  • Providing that there will be no rescission of student admissions offers that result from students or schools missing official final transcript deadlines, and student retention of admission status through the first day of class until official documents are received by campuses.

For more information on the changes, visit the University of California Admissions or speak with an LASC counselor to receive guidance on major and transfer requirements.

With the COVID-19 pandemic, it has become necessary to adjust some California State University (CSU) system admission requirements and prior guidance to incoming students for fall 2020 and beyond.

The CSU system and CSU campuses are prepared to exercise flexibility and accommodation when working with our educational partners and fall 2020 applicants in meeting admission requirements and the subsequent steps toward enrollment. Although there has been disruption as campuses transition to some or all staff working remotely, processing of admission applications and communications is continuing.

Learn more.

Yes, there should be no disruption to transcript requests or deliveries during this health crisis.  LASC has the staff that will continue to provide essential services.  There may be slight delays during the first several weeks of transitioning to work off-site, but transcripts will continue to be sent upon request.

Veterans Support

The Senate and House passed S.3503 and President Trump signed the bill that will give the VA authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows the VA to pay education benefits regardless of the fact if a program has moved from the classroom to online.

Also, students will continue to receive the same monthly housing allowance payments until December 21, 2020, or until their school resumes normal operations. If you have questions about your specific circumstance(s), please reach out to our Veterans Resource Center for guidance or contact the U.S. Department of Veterans Affairs, Education Call Center at 1-888-4551 between 8:00 a.m. and 7:00 p.m. Eastern Time, Monday-Friday

Work Opportunities

California’s Employment Development Department maintains a list of resources that people can receive while going through the unemployment process.

La página también está disponible en español.

Lost your job due to the coronavirus? Here are your health care options in California.

Federal Work-Study:  The U.S. Department of Education has authorized payment of Work-Study wages regardless of whether a student is actually working.

CalWORKs Work-Study: State law does not currently allow payment of CalWORKs work-study wages if students are not actually working in their work-study job. The state Chancellor’s Office is currently working with the California Department of Social Services (CDSS) for the authority to allow work-study wages to continue to be paid during the COVID-19 crisis. We will send out a communication if this decision changes and the response to this question will be updated accordingly.

EOPS Work-Study: Federal law gives institutions the authority to make Federal Work-Study payments to disaster-affected students under certain limited circumstances, and the US Department of Education, Office of Federal Student Aid has provided guidance addressing students receiving Federal Work-Study who are unable to work due to COVID-19 closures (such as school or employer closures or student quarantines). These students may continue to be paid under certain circumstances.