Receptionist (SC)

business-10

Be the Face of Your Organization

Be the Face of Your Organization 

Create a welcoming environment to make a good first impression of your company. Coordinate weekly sales meeting to make sure your organization is on target to meet its sales goals. Write a monthly office newsletter to keep everyone aware of what’s happening in the office. Keep office and breakroom supplies stocked to avoid a crisis during a deadline.

A company’s image is always paramount, and today, with the rise of technology and social media, it’s more important than ever. If a customer or client has a bad experience, the world can know about it with one post. This is where you come in. As the first point of contact in person, via phone or email, you’ll use your interpersonal and communication skills to welcome clients, visitors, and employees in a professional manner, answer questions, address complaints, and direct people to the appropriate person to make sure everyone has a positive experience.

Careers as a Receptionist

Office support is a crucial role in for businesses today to keep their organization running smoothly, and the most visible person within that sector is the receptionist!

Here are some entry-level careers and their salaries you could have by receiving a Receptionist Skill Certificate. 

Career information below taken from bls.gov December 2019. Go to bls.gov for most current career information.

Perform clerical duties, manage and distribute information, send and receive correspondence and keep the office running smoothly. 

Data for Los Angeles/Long Beach/Anaheim

Typical Education Level: Salary: Hourly Median Wage:
High school or equivalent $43,570/year $20.95/hour
Work Experience in a Related Occupation: Job Outlook 2018-2028: Number of Jobs 2018:
None needed 7% increase

92,170

Perform a variety of administrative tasks including answering phones, typing, word processing, making copies of important documents and maintaining records.

Data for Los Angeles/Long Beach/Anaheim

Typical Education Level: Salary: Hourly Median Wage:
High school or equivalent $37,030/year $17.80/hour
Work Experience in a Related Occupation: Job Outlook 2018-2028: Number of Jobs 2018:
None needed 5% increase

125,290

 

Help customers with questions and complaints, give customers information about products and services, take orders and be the liaison between your company and the customer.

Data for Los Angeles/Long Beach/Anaheim

Typical Education Level: Salary: Hourly Median Wage:
High school, some college $40,540/year $19.49/hour
Work Experience in a Related Occupation: Job Outlook 2018-2028: Number of Jobs 2018:
None needed 4% decrease

77,870

 

What You’ll Learn at LASC to be a Receptionist 

You can get a Receptionist Skill Certificate (SC) in at LASC where you will strengthen your skills and learn how to proofread, create PowerPoint presentations, and perform general office duties: 

  • Increase your typing speed to keep up with business demands and new technology to produce emails, business letters, and reports quickly and efficiently. 
  • Strengthen your skills in Microsoft Word where you’ll create, format, edit, save, and print documents including letters, memoranda, tables and reports to set you up for success in any office setting.
  • Gain insight on efficient ways to coordinate and schedule meetings, update and maintain contact lists, handle all incoming and outgoing calls, emails, and mail.
  • Check for upcoming events, business and job fairs hosted by LASC’s School of Career and Technical Education to network with community leaders and local business owners to find potential career opportunities in business.
  • Want to get a bachelor’s degree? Visit your academic counselor or the Transfer Center to find out how you can benefit from going to a four-year college or university. 

Degrees & Courses You Will Take 

Review LASC’s Receptionist Skill Certificate and our suggested course of study for this program. Go to LASC’s current Course Catalog for specific course information:

Certificate Code: 514.06

Total Units Required: 17

Required Courses: Units
CAOT 1 Computer Keyboarding I 3
CAOT 2 Computer Keyboarding II 3
CAOT 31 Business English 3
CAOT 43 Office Procedures 3
COAT 47 Applied Office Practice 3
CAOT 82 Microcomputer Software Survey in the Office 3
TOTAL UNITS 17

Upon completion of this program, you will be able to: 

  • Type a minimum of 40 words per minute.
  • Write a business letter using standard business format including 7 elements and create and demonstrate a PowerPoint presentation.

Get Ready Before You Start 

Before your first class starts at LASC, you can begin to prepare for your career.

  • Make an appointment with your LASC academic counselor to review LASC’s program, develop a Student Education Plan (SEP), and discuss what additional support services, opportunities you can be a part of to meet your educational and career goals. 
  • Enroll in a basic computer skills or typing class to increase your typing speed. Check with local businesses to see if they are hiring a part-time filing clerk to gain experience in an office setting to impress future employers.
  • Once you’re at LASC, make sure to get involved with on-campus clubs and organizations, such as the LASC Computer Club and Toastmasters, and find out what other opportunities LASC has through the Career Transfer/Pathways & Jobs Center, like on campus career fairs, networking events, and how-to workshops. These create new relationships with potential employers and help you build your resume.

Clubs & Organizations 

Make the most with your time at LASC and get experience while meeting with others with similar interests:

  • LASC Computer Club need link
  • Toastmasters
  • School of Career & Technical Education [link to CTE homepage]need link

Program Learning Outcomes 

Once you successfully complete this program, you will be able to:

  • Type a minimum of 40 words per minute.
  • Write a business letter using standard business format including 7 elements and create and demonstrate a PowerPoint presentation.