See below for instructions on how to proceed with complaints in various areas.
Instructor of record – The student must first seek to resolve the concern with the instructor of record.
Dept. Chair – If the student does not agree with the outcome of their meeting with the instructor or would like to take their concern to the next level, they should be recommended to the department chair.
Academic Dean – If the student does not agree with the decision of the department chair or would like to take their concern to the next level, they should be recommended to go to the appropriate academic dean.
Ombudsperson ( for grievance in accordance with E-55) – If the matter cannot be remedied by academic dean to the satisfaction of the student, and the student would like to seek further recourse, the student should be recommended to the ombudsperson ( who is housed in the Student Services Division), as the student has the right to grieve their concern. The grievance process is a formal process, which the grievant presents their argument in a written format to a pre-selected grievance committee of faculty, administrators, and students.
Grievance Appeal Committee – In accordance with E-55, if a student does not agree with the decision of the grievance committee, the student may appeal the decision. This committee is comprised of the VPAA, VPSS, Academic Senate President, and a faculty member, appointed by the Senate. The written recommendation of the grievance appeals committee, after the concerns have been heard, is sent to the President, for the final decision at the campus level.
For assistance and information regarding the Student Grievance Procedure, contact the Vice President, Student Services, at (323) 241-5298