Q - Will I be dropped if I cannot pay the student fees?
A - As of Fall 2017, students will not be dropped from classes if payment is not made. However, a HOLD will be placed on your student account. Going forward LACCD will review and decide whether to implement “Pay to Stay” (Drop from classes if full payment is not made). Students will receive an email communication to inform if and when “Pay to Stay” is implemented.
Q - I have a Financial Aid Overpayment hold on my account, what do I do?
A - There are two types of Financial Aid Overpayment. B16(6) hold and B18(Q) hold. B16 hold is a Financial Aid Overpayment owed to the college. This balance can be found on the online student portal. Payment can also be made via the online student portal.
B18 hold is a Financial Aid Overpayment owed to the Department of Education. This balance cannot be found on the online student portal. Payment can be made via the online student portal. Afterward, the payment is forward to the Department of Education.
Q - I dropped my classes on time, but I still owe fees?
A - Please check with Admissions and Records, to make sure the drop date occurred before the deadline date. If the classes were dropped on time, the student will receive a refund. For payments made with debit/credit card, the refund will be sent back to the original debit/credit card that was originally used to make payment. For payments made with cash/check, a student refund check will be issued.
Q - I did not receive my Financial Aid, and BankMobile Disbursements advised me to contact the Business Office
A - Business Office can assist students in determining their BankMobile Disbursements status. There are 5 status markers that need to be cleared before a student can receive a financial aid refund:
- BioDemo file submission
- Accept/ Reject BioDemo file
- Personal Code/Instant Code Issuance
- Student creating BankMobile Disbursements profile (Personal Code/Instant Code required)
- Financial Aid Disbursement
Business Office can only assist students with the first three status markers. Financial Aid Office can assist with the last status marker.
Q - Why do I have charges on my account since I am still in High School? How can I correct my record and how long will my profile be updated?
A - Students that are currently in high school and are attending LASC classes, need to submit a high school waiver form(K-12 form). After the high school waiver form is complete, the form can be turned into LASC Admissions and Records. LASC Admissions and Records will process the form in the same day of submission. Afterward, the student account balance will reflect a high school student waiver.
Q - Why do I have to pay for Health, Rep and ASO fees?
A - Health fee is a mandatory fee. The health fee is accessed when a student attends an in-person or online class. ASO and Rep fees are not mandatory fees. These fees can be opted out prior to the start of the term. Opt out is done via the online student portal.
Q - How do I access my 1098-T form?
A - Starting January 2019, students can access their 1098-T form via Peoplesoft student self-service portal. Students will need to register with HeartLand ECSI in order to access their 1098-T. LACCD retains 1098-T for only two prior years. Prior year 1098-T can also be accessed HeartLand ECSI.